FAQ

 Q . Do I need to have tax id #?

A.  NO.  WE DO NOT ASK FOR TAX ID

Q. Is it safe to use my credit card or debit card online or your website?

A. Yes, 100%, we have a  secure site using SSL encryption and we are certified by Comodo and RAPID as you see them on the home page and on the bottom of the page by comodo padlock security box. You can feel assured that no one else will be able to view your credit card information .even our staff is not able to see your credit card information since we are using new PCI compliant technology and we do not share your personal information with anybody. we will not see or collect any credit card information on our website all the transaction is done between you and credit card processor.  about SSL comodo secure transaction

Q. Can I change my billing address or any other type of personal information? 

A. First, log in then Click on the "My Profile" tab at the top of the page. Click on the "Modify My Account Information" tab and make necessary changes to your account.

Q. How long mezonhandbags.com is in business

A. We have been in the fashion business for more than 20 years and 14 years in handbags and we have been selected for wholesale reward.

Q. What is your return policy?

A. When purchasing at wholesale, the sale is final.

• Defective items must be reported to us within 3 days of the date of receipt.
• All return should be shipped by an RMA number. The RMA # must be displayed on top of the returned package.
• before returning a purchase you must contact us by phone or email customer@mezonhandbags.com to receive a return authorization number RMA and shipping instructions
• All returns must be in original condition including damaged or defective items (in original plastic with tags and. we will not issue a credit for the return items without the original packaging or used items.
• We will issue a credit or store credit only for defective or damaged products including your return shipping cost (regular ups or USPS mail only). The original shipping charge is not covered under our policy that mentioned
• We do not accept returns for products other than defect or damaged during transit within 5 days from the receipt.
• Returned items without RMA or unclaimed and undeliverable orders are subject to an 18% restocking fee from the total invoice amount in addition to the shipping charges for both ways or for any cancellation order.
• or for any cancellation

Q. Do you have any hard copy catalogs?

A. No

Q. What forms of payment do you accept?

A. We accept major credit cards and debit card plus western union and wire transfer.

Q. Do you take the phone, or reply to e-mail, faxed, or on-location orders?

A. yes we do, here are the phone or fax and email address :

For more information call 213-471-2121  fax #213-291-2126  or email us: shop@mezonhandbags.com 

Q.  Do you accept PayPal payments?

A. Unfortunately, we do not accept PayPal payments.  since we are the wholesaler and our profits and markup on handbags are really limited and low and the transaction’s fee for PayPal is too high we are not able to accept PayPal.